Job Title: Account Manager

Reports To: Account Director – BK

Job Purpose: Your role is to sell the goods and services we offer to our current customer base. To understand, assess and develop these accounts and to create a pipeline for new business in accordance with the sales strategy, company policy and your individual targets.

Key Responsibilities and Accountability:
 

• You are responsible for all aspects of the accounts in your portfolio. Others within the company in particular new business will work on these accounts with you.

• You are expected to meet the agreed company goals and targets for growth in terms of turnover, profitability and new business.

• You are expected to keep your customer records and files up to date using the CRM tool. To write reports and quotes and carry out admin/paperwork in relation to your accounts.  

• You are expected to manage and develop your accounts and process all orders.

• As required you will need to visit customers to maintain the relationship and enhance additional business opportunities.  

• You are expected to be able to plan and prioritise your own activity to match the goals of the company and your individual targets.

• You are required to attend regular training and development sessions both internally and externally. This may involve an overnight stay for external training.

• You will be expected to meet with your Account Director on a monthly basis to identify training and development needs, highlight opportunities for brininess development and identify potential risks.

• You are required to attend quarterly performance reviews with your Account Director with a focus on sales performance and opportunity pipeline.

• From time to time you will be required to represent the company in a capacity outside of your normal role and to complete tasks not directly related to your own accounts.

• Your working hours are from 0830 – 1730hrs Monday to Friday with a one hour break for lunch. You will be expected to work outside of these hours to fit in with the requirements of the customers, the management team and your work load.

Notes

We operates a ‘ONE TEAM’ approach across the company and your commitment and dedication is paramount to the future success of our business. It is important that we maintain an ethical, professional and long term view of our customer relationships and sales.

It is crucial that we maintain and grow our product knowledge and keep up to date on industry trends, legislation and sales techniques.