About this position:

We are currently working with a dynamic and successful engineering and automation company who deliver Product, Process and Production solutions across the Life Sciences and FMCG sectors. They are a leader in the manufacture of automated machinery for the pharmaceutical, medical device and FMCG industries, using cutting edge technology including robotics and vision systems.

Job Responsibilities:

The Field Service Technician (FST) will perform mechanical and electrical services on automated manufacturing machinery. The FST will perform complex planned and emergency customer support activities involving onsite installation, service, repair, hardware/software integration, process and development support, test support, troubleshooting, and training at the customer’s site in a timely and cost-effective manner.
Domestic and international travel and weekend availability is required.
Provide service and technical interface between the customer and business.
Display a high level of integrity, and work with minimal supervision.
Assist engineering with the build of any ongoing projects.
Assist with Factory Acceptance Tests, and installation preparatory work.
Conduct on-site installation, commissioning/Site Acceptance Tests, training, maintenance, and continuous improvement activities.
Advise customers on operation, maintenance, modifications, and upgrades.
Answer complex technical questions on equipment, and work with customers to troubleshoot and resolve problems.
Be able to evaluate and determine solutions working as a team or individually.
Communicate with management, and the end user to help determine the appropriate action plan to resolve issues promptly.

Experience Required:

Completed a recognised apprentice training programme in mechanical and/or electrical engineering.
Demonstrated competency working with automated machinery, preferably in the pharmaceutical industry.
Good electro/mechanical knowledge.
Strong ability to troubleshoot and solve mechanical and electrical problems.
Ability to undertake the mechanical fitting/assembly of machine components and/or sub-assemblies.
Fully competent in the use of machine tools, e.g., lathes, milling machines etc.
Ability to read mechanical drawings and electrical and pneumatic schematics.
Ability to work at all levels of electrical voltage; DC, single phase and three phase systems.
Ability to read and interpret customer/third party supplied documentation to ensure 3P innovation equipment works within specified parameters.
Demonstrate highly ethical behaviour and good judgment at all times.
Effective listening, verbal, and written communications skills.
Ability to build rapport and interact effectively with personnel at all levels within the company and with business partners outside of the company.
Ability to perform multiple tasks and organise tasks according to priority.
Ensures accurate, timely completion of assigned responsibilities/projects.
Ability to effectively communicate in writing or by using mechanical and electrical drawings, diagrams, and machine schematics to describe a problem or suggested improvement.