Operations Manager

Hernshead Recruitment

Our client is looking for an Operations Manager to join an ambitious small journey delivering a fantastic product worldwide.

End to end ownership of online & off line accounts and some new business development UK, Europe & North America

Extreme customer care credentials
Proven account management & order processing track record.
Proven commercial drive & acumen.
Driving brand awareness through wholesale, retail and to on-line customers
Delivery through key consumer / trade shows
Operations & account management related administration knowledge & experience of sales & reporting software
Planning & implementation of operations automation strategies
Outbound sales communication to existing accounts to drive sales
Handling inbound sales enquirers and orders, via telephone and email, from trade and consumers
Actively managing new business pipeline
Actively managing current business activity
Maintaining matrices of customer information
Managing all communication flows and recording outcomes
Measuring account productivity and actions required to increase

Technical Attributes:

· Proven track record in an office based inside sales environment

· Computer literate –

o MS Office – Excel (advanced), Outlook, PowerPoint (Required)

o ERP / Sales administration systems (Desirable but can be trained)

Personal Attributes:

· Enjoy taking ownership and delivering results!

· Outgoing & happy to travel to trade shows in all territories
· Organised

· Can do attitude

Company Values: Able to demonstrate a good fit with the company values